Equipment Performance Specialist
3 hours ago
About Us:
At Atlas Copco, we strive to deliver exceptional service and customer satisfaction. Our innovative solutions play a key role in various industries, including electronics, medical research, renewable energy, food production, infrastructure, and many more.
Our team of experts is dedicated to enhancing operational efficiency and customer value by implementing proactive maintenance plans, monitoring equipment data, and analyzing product status reports.
Job Description:
The successful candidate will be responsible for developing and implementing proactive maintenance plans to reduce downtime and optimize performance. This includes monitoring equipment data, identifying opportunities for improvements and efficiency gains, and analyzing product status reports to schedule preventive maintenance and necessary repairs.
Key Responsibilities:
- Develop and implement proactive maintenance plans to reduce downtime and optimize performance.
- Monitor equipment data and identify opportunities for improvements and efficiency gains.
- Analyze product status reports to schedule preventive maintenance and necessary repairs in collaboration with the planning team.
- Work alongside the Uptime Center to drive continuous improvement initiatives for better reliability.
Collaboration & Business Impact:
- Act as a bridge between service, sales, and technical teams to align maintenance strategies with customer needs.
- Use uptime data insights to identify business opportunities and improve service offerings.
- Foster strong relationships with dealers and customers, ensuring seamless service support.
Workflow & Administrative Management:
- Oversee service workflows in our C4C customer relationship system, ensuring timely task completion.
- Maintain accurate records of customer information, maintenance history, and performance data.
Warranty & Compliance Management:
- Administer warranty claims and support customers, dealers, and employees in the warranty process.
- Streamline machine registration and commissioning in the Atlas system.
Strategic Projects & Innovation:
- Lead and contribute to ad-hoc projects focused on operational improvements and customer satisfaction.
- Provide data-driven insights to influence strategic decisions on maintenance trends and uptime performance.
What You Bring:
- Knowledge of preventive maintenance and equipment lifecycle management.
- Good organizational and multitasking abilities with great attention to detail.
- Proficiency in service management software and data analysis tools.
- Good communication and collaboration skills.
- Analytical, problem-solving mindset with a proactive approach.
- Customer-focused with a commitment to service excellence.
Qualifications:
- Bachelor's degree in Engineering, Business Administration, or a related field (or equivalent experience).
- Minimum 2 years of experience in service coordination, maintenance planning, or a similar role.
- Proven success in preventive maintenance implementation and uptime optimization.
- Experience with warranty administration and service workflows is a plus.
- Fluent in English and at least one Scandinavian language.
- Willingness to travel within the Nordic region.
Why Join Us?
At Atlas Copco, we offer a dynamic and collaborative work environment in Jordbro, with access to our workshop. We have a hybrid workplace model, combining remote work and in-office collaboration. There will also be opportunities for international travel to engage with colleagues and customers worldwide.
Location: Jordbro, South of Stockholm
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