Regional Scheduling Team Lead

2 days ago


Stockholm, Stockholm, Sweden Wolt Full time
About the Role

We are seeking an experienced Regional Scheduling Team Lead to join our Workforce Management team. As a key member of our organization, you will be responsible for leading a group of 5-8 schedulers managing routines across 6-9 countries.

As a Regional Scheduling Team Lead, you will play a pivotal role in creating efficient, accurate schedules that balance operational goals. You will collaborate with the Global Scheduling Lead and partner with Planning and Intraday teams to ensure alignment across functions while serving as a key escalation point for complex challenges.

Key Responsibilities:

  • Refine scheduling practices to optimize service delivery for customers
  • Develop mid-term forecast models to improve forecasting accuracy
  • Generate actionable insights from data to drive business decisions
  • Simplify processes, drive automation, and foster continuous improvement to enhance service levels

Requirements:

  • At least 1 year of experience leading teams or 1 year in a Workforce Management role
  • Experience creating schedules in a contact center environment
  • Strong understanding of Workforce Management principles, including forecasting, capacity planning, scheduling, and real-time management
  • Independent problem solver with ability to identify and resolve issues independently
  • Self-starter with proven track record of taking ownership and creatively solving problems
  • Confident stakeholder manager with ability to connect and maintain relationships with internal teams


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