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Regional Scheduling Operations Lead
10 hours ago
We are seeking a highly skilled Regional Scheduling Operations Lead to join our Workforce Management team. As a key member of the team, you will be responsible for leading a group of schedulers and overseeing the creation of efficient schedules that balance operational goals.
The ideal candidate will have a strong understanding of workforce management principles, including forecasting, capacity planning, and scheduling. You will work closely with the Global Scheduling Lead and other teams to ensure alignment across functions and provide support as a key escalation point for complex challenges.
- Refine scheduling practices and develop mid-term forecast models to drive accuracy and efficiency.
- Collaborate with the Planning and Intraday teams to ensure smooth operations and meet organizational and customer needs effectively.
- Grow and level up your team by supporting their development through the WFM Career map and beyond.
- Set the scheduling strategy for the upcoming 3 months and work with internal and external teams to deliver results.
- Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices.
- Lead a team of schedulers and oversee the creation of efficient schedules.
- Develop and implement strategies to drive scheduling accuracy and efficiency.
- Collaborate with cross-functional teams to ensure smooth operations and meet organizational and customer needs effectively.
- Identify and address any operational issues or concerns.
- A minimum of 1 year of experience in a people leadership role or 1 year in a Workforce Management role.
- Experience creating schedules in a contact centre environment.
- A strong understanding of workforce management principles, including forecasting, capacity planning, and scheduling.
- Excellent problem-solving skills and ability to work independently in ambiguous situations.
- Strong communication and stakeholder management skills.
- Data-driven approach with advanced Excel/Spreadsheets skills.
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Regional Scheduling Lead
1 day ago
Stockholm, Stockholm, Sweden Wolt Full timeAs a Regional Scheduling Lead at Wolt, you will play a pivotal role in creating efficient and accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges.In this...
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Scheduling Operations Manager
6 days ago
Stockholm, Stockholm, Sweden Wolt Full timeAbout the Company:Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. Our mission is to make cities better by empowering and growing local communities.We are looking for a highly skilled Regional Scheduling Lead to join our Workforce Management team in the North region. The successful candidate...
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Regional Scheduling Team Lead
3 days ago
Stockholm, Stockholm, Sweden Wolt Full timeAbout the RoleWe are seeking an experienced Regional Scheduling Team Lead to join our Workforce Management team. As a key member of our organization, you will be responsible for leading a group of 5-8 schedulers managing routines across 6-9 countries.As a Regional Scheduling Team Lead, you will play a pivotal role in creating efficient, accurate schedules...
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Stockholm, Stockholm, Sweden Wolt Full timeAbout the Role:We are seeking a highly skilled Regional Scheduling Lead to join our Workforce Management team in the North region. As a key member of our team, you will be responsible for leading a group of 5-8 schedulers in managing routines across 6-9 countries.As a Regional Scheduling Lead, you will play a pivotal role in creating efficient and accurate...
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Regional Scheduling Expert
6 days ago
Stockholm, Stockholm, Sweden Wolt Full timeRegional Scheduling ExpertAs a Regional Scheduling Expert in our Workforce Management (WFM) team, you will play a pivotal role in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a...
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Stockholm, Stockholm, Sweden TN Sweden Full timeSchedule CreationWe're seeking a highly skilled Regional Scheduling Lead to join our Workforce Management team in Stockholm. As a key member of our team, you will lead a group of 5-8 schedulers managing routines across multiple countries, collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams to ensure alignment across...
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Global Scheduling Team Lead
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Global Scheduling and Workforce Expert
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Stockholm, Stockholm, Sweden Wolt Full timeAbout the RoleThis is an exciting opportunity to join our high-growth Workforce Management team as a Regional Scheduling Operations Lead. As a key member of the team, you will play a pivotal role in driving scheduling accuracy and efficiency across multiple countries.You will lead a team of schedulers and work closely with the Global Scheduling Lead and...