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WFM Scheduling Expert, Global Operations
12 hours ago
Job Description
We are seeking an experienced WFM Scheduling Expert to join our Workforce Management team. As a key member of our global scheduling team, you will be responsible for refining scheduling practices and developing mid-term forecast models.
In this role, you will work closely with internal and external teams to drive process improvement and automation initiatives. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels.
Your Key Responsibilities
- Refine scheduling practices to improve accuracy and reduce cycle times;
- Develop and maintain forecasting models to ensure accurate coverage and meet SLAs;
- Collaborate with internal and external teams to drive process improvement and automation initiatives;
- Develop and implement scheduling strategies that drive operational excellence;
- Analyze complex data to identify trends and areas for improvement.
Requirements
- Bachelor's degree in a relevant field, such as operations management or business administration;
- Minimum 5 years of experience in workforce management, preferably in a similar role;
- Proven track record of improving scheduling accuracy and reducing cycle times;
- Strong analytical and problem-solving skills, with the ability to interpret complex data;
- Excellent communication and leadership skills, with the ability to motivate and develop a team.
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