IT Operations Manager

11 hours ago


Stockholm, Stockholm, Sweden PostNord Full time
Job Description

The role of IT Operations Manager is crucial to the success of PostNord Group AB's IT infrastructure. As a key member of the Nordic Support department, you will be responsible for leading a team of system engineers to ensure the smooth functioning and reliability of the organization's IT systems.

Your primary focus will be on managing daily operations, coordinating tasks, collaborating with the team as well as different stakeholders. You will play a pivotal role in optimizing performance, implementing best practices, and driving continuous improvement initiatives to enhance operational efficiency and effectiveness.

Key Responsibilities:

  • Team Leadership: Lead and mentor a team of system engineers offshore.
  • Goal Setting: Define team goals, objectives, and priorities aligned with organizational objectives.
  • Incident and Problem Management: Lead incident/problem response efforts and conduct root cause analysis for major incidents.
  • Change Management: Manage change requests and coordinate system changes, ensuring adherence to processes.
  • Performance Monitoring: Implement monitoring tools and analyze system metrics to optimize performance.
  • Documentation: Maintain comprehensive documentation of various activities done by the team.
  • Knowledge Sharing: Promote knowledge sharing and best practices within the team.

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