Part-time Customer Service Representative

3 hours ago


Stockholm, Stockholm, Sweden SAVR Full time
Our Team

At SAVR, we believe that our people are the driving force behind our success. We're committed to creating a collaborative and inclusive work environment that fosters growth and development.

Job Description

We're seeking a talented and customer-focused individual to join our team as a part-time Customer Experience Specialist. In this role, you will play a vital part in delivering exceptional customer experiences, focusing on both the back- and front-office aspects of the customer lifecycle.

Key Responsibilities

As a Customer Experience Specialist, your key responsibilities will include:

  • Engaging with customers through our primary support channels: live chat (Intercom), phone calls, and email.
  • Conducting simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience while working closely with our CX full-time employees.
  • Collaborating with other teams and external partners.
Requirements

To excel in this role, we are looking for someone who:

  • Is proactive, takes ownership, and is detail-oriented.
  • Can work both independently and collaboratively, taking ownership in learning what you need to know about the product to assist customers properly.
  • Thrives in fast-paced environments and is willing to contribute wherever necessary.
  • Has an interest in savings and investing, which is of high merit.
  • Is currently pursuing a university or college education.
  • Is fluent in both Swedish and English.
  • Can express yourself clearly with a desire to assist and educate, as our customer interactions are in written form.
  • Is a service-minded team player.


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