Customer Experience Professional

5 hours ago


Stockholm, Stockholm, Sweden SAVR Full time
Our Company

SAVR is a fintech company that offers a savings platform with Sweden's lowest fund fees.

About the Role

We are seeking an enthusiastic and dedicated part-time Customer Experience Specialist to join our team in Stockholm. In this role, you will play a vital part in delivering an exceptional customer experience, focusing on both the back- and front-office aspects of the customer lifecycle. The position is part-time and hourly-based, providing flexibility to accommodate other commitments, such as studies.

Key Responsibilities

In this role, you'll have the opportunity to make a real impact in a fast-growing startup environment. You'll become a product expert, enabling you to effectively assist customers with their inquiries. Your daily tasks will include:

  • Engaging with customers through our primary support channels: live chat (Intercom), phone calls, and email.
  • Conducting simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience while working closely with our CX full-time employees.
  • Collaborating with other teams and external partners.
Requirements

To excel in this role, we are looking for someone who:

  • Is proactive, takes ownership, and is detail-oriented.
  • Can work both independently and collaboratively, taking ownership in learning what you need to know about the product to assist customers properly.
  • Thrives in fast-paced environments and is willing to contribute wherever necessary.
  • Has an interest in savings and investing, which is of high merit.
  • Is currently pursuing a university or college education.
  • Is fluent in both Swedish and English.
  • Can express yourself clearly with a desire to assist and educate, as our customer interactions are in written form.
  • Is a service-minded team player.


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