Senior Customer Success Professional
8 hours ago
At RELEX Solutions, we create cutting-edge supply chain and retail planning software. Our unified platform empowers adaptability, efficiency, and sustainability in the consumer goods and retail value chain.
We're passionate about increasing transparency, eliminating waste, and delivering tailored tech solutions to our customers. As a trusted advisor, you'll help retailers delight their customers and achieve business success by optimizing processes and identifying opportunities for growth.
The Senior Customer Success Manager will be responsible for building and maintaining customer relationships on a strategic level with decision makers. You'll work closely with your customers to understand their business needs, identify areas for improvement, and develop customized solutions to drive revenue growth and operational efficiency.
Your key responsibilities will include:
- Developing and executing customer engagement strategies to ensure high levels of satisfaction and loyalty.
- Collaborating with cross-functional teams to deliver tailored solutions that meet customers' evolving needs.
- Monitoring customer performance metrics and providing actionable insights to drive business growth and improve operations.
Requirements and Qualifications
To succeed in this role, you'll need:A strong background in SaaS solutions and experience working with these tools to drive business value.A proven track record of acting as a trusted advisor to customers, ensuring high levels of satisfaction, and managing senior-level relationships.Excellent communication skills in English and one of the Scandinavian languages.Experience from strategic account management and commercial growth is highly valued.
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