Customer Support Manager
4 days ago
Tillträde: Snarast eller enligt överenskommelse.
Arbetstid: Heltid
Arbetsort: Stockholm
- Tillsammans med teamet ansvara för Pigellos support och vara tillgänglig för kunder utefter behov.
- Vara behjälplig till kunder och leverera en professionell och effektiv service.
- Bidraga till att kreativt utveckla processer och arbetssätt.
- Hjälpa kunder sätta upp nya miljöer och fastigheter i systemet.
- Utbilda kunder i ny funktionalitet och best practices.
- Finnas tillgänglig och rådgöra kunder vid frågor och supportärenden, men även aktivt följa upp användning och förståelse.
- Hålla ett nära samarbete med övriga medarbetare såsom sälj- och produktteam.
- Praktisk erfarenhet av teknisk konsulting och systeminföranden.
- Vara analytisk, organiserad och lösningsorienterad.
- Hög digital mognad och förståelse för digitalisering.
- Meriterande med tidigare erfarenhet av kundnära roller (kundansvar/projektledning och Customer Success, Customer Support eller motsvarande).
- Meriterande om du har erfarenhet av produktutveckling.
- Mycket meriterande om du har erfarenhet av ekonomisk förvaltning, hyresadministration eller andra processer relaterade till fastighetsförvaltning.
- Mycket meriterande om du har erfarenhet av systemstöd i fastighetsbranschen, ekonomi eller projektekonomiska processer.
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