Customer Support Expert

3 days ago


Stockholm, Stockholm, Sweden Matteappen Magma Full time

About Magma:

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Magma is a trailblazing startup that has transformed the math education landscape. By harnessing the power of data-driven insights, we empower teachers to create immersive, inclusive, and effective learning experiences.

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The Role:

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We are seeking an accomplished Customer Support Representative to join our Customer Success team. As a key member of our organization, you will be responsible for providing exceptional digital support to our users, driving customer satisfaction, and contributing to our mission.

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Your Key Responsibilities:

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  • Deliver personalized support, addressing user queries, resolving issues, and offering tailored solutions.">
  • Collaborate with cross-functional teams to drive customer engagement and loyalty.">
  • Design and implement engaging onboarding sessions, empowering new users to succeed.">
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Requirements:

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  • Experience in a customer-facing role, with a proven track record of delivering excellent service.">
  • Proficiency in Swedish and English, both spoken and written.">
  • Excellent problem-solving skills, with the ability to thrive in fast-paced environments.">
  • Bachelor's degree or equivalent, with a passion for math education.">


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