ServiceNow Implementation Specialist

11 hours ago


Stockholm, Stockholm, Sweden Cognizant Full time

We are looking for a highly skilled ServiceNow Specialist to join our office in Stockholm. The ideal candidate will have extensive knowledge in modules primarily HRSD, ITSM, and Service Portal. In this role, you will translate business requirements into technical specifications, create deliverables, and produce business requirement documents (BRD), functional specifications, and business process flows.

You will analyze business processes and perform gap analysis, impact analysis, and feasibility studies. You will liaise with onsite/offsite development teams to monitor project progress, resolve problems, publish progress reports, and recommend actions. Your expertise in Service Desk processes and ITIL standards is essential, along with experience in ServiceNow Orchestration, plugins, and strong communication skills.

You will be responsible for custom application design and development on the ServiceNow platform, with hands-on design, development, and deployment experience. Proficiency in JavaScripting and ITIL process implementation is also necessary. Additionally, you should be adept at creating required information for reporting and dashboards.



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