Platform Architecture Strategist

3 days ago


Stockholm, Stockholm, Sweden Servicenow Full time
About ServiceNow

Our story began in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

About This Role

You will be part of the Customer Outcomes team, responsible for accelerating platform adoption and improving customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, leading practices, methodologies, and tools based on our experiences from thousands of customer engagements.

Your Responsibilities
  • You will work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
  • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Develop relationships with technical and business leaders at the customer site to understand their digital transformation vision.
  • Translate goals to outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Key Qualifications

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience.
  • Management consulting experience.
  • Ability to travel up to 80%.


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