
Technical Advisory Principal
17 hours ago
We make the world work better for everyone by accelerating platform adoption and improving customer outcomes through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, leading practices, methodologies, and tools based on our experiences from thousands of customer engagements.
About This RoleThis is a technical advisory role within the Customer Outcomes team, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations, and the technical health of the platform.
Your Key Responsibilities- You will work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 12+ years progressive experience as part of a professional services organization; or equivalent education/experience.
- Management consulting experience.
- Ability to travel up to 80%.
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