Digital Transformation Architect

13 hours ago


Stockholm, Stockholm, Sweden Servicenow Full time
About Us

We are a global market leader in providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our journey began in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

About This Position

This is a technical advisory role within the Customer Outcomes team, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations, and the technical health of the platform.

Your Key Responsibilities
  • You will engage with customers, partners, and internal team members to provide successful customer solutions.
  • Develop relationships with technical and business leaders at the customer site to understand their digital transformation vision.
  • Manage technical governance, delivery operating model, and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Requirements

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience.
  • Management consulting experience.
  • Ability to travel up to 80%.


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