Strategic Business Development Manager for Philips Partners in Nordics

1 day ago

Stockholm, Stockholm, Sweden TN Sweden Full time

Job Overview:

This role drives sustainable business growth and operational excellence in Philips' Partner ecosystem. Key responsibilities include defining and executing the Philips-Partner Strategy, managing commercial and service-related operations, and optimizing the Go-to-Market setup in alignment with Regional Management Strategy.

Key Areas of Responsibilities:

  1. Support commercial and marketing teams in creating and executing the Partner Joint Business Plan, ensuring alignment with strategic objectives.
  2. Capture and understand Partners' business model, ecosystem, and value proposition while ensuring they have necessary skills, capabilities, and tools to maximize profitable growth.
  3. Train and support Partners and market stakeholders on Philips sales and service processes, tools, and strategies, engaging in strategic and complex sales opportunities.
  4. Lead and coordinate Philips and Partner resources to achieve business goals, monitoring and improving sales and service process performance, including contract management and business criteria adherence.
  5. Ensure Partner data, contracts, and templates are maintained and updated in Philips systems, aligned with legal and contract management teams.
  6. Oversee quotation processes, order booking, and supply-related activities to ensure efficient order fulfillment and manage end-customer Installed Base (IB) registration.
  7. Participate in selecting, onboarding, and evaluating Sales and Service Partners, implementing action plans to develop their capabilities and executing the Go-to-Market strategy, including Partner onboarding and offboarding.

Key Performance Indicators:

  1. Execution of Strategic Joint Business Plan, driving market share growth and business expansion.
  2. Partner and End-Customer Satisfaction (NPS), ensuring high service quality and Partner engagement.
  3. Partner Order Intake (OIT), Sales Volume (EQT & CS), and Funnel Visibility, optimizing business performance.
  4. Process efficiency, including first-time-right quoting, timely contract renewals, and business criteria adherence.
  5. Service excellence, measured by on-time closure of Field Corrective Orders (FCOs) and customer feedback.
  6. Partner capability development, ensuring a high percentage of trained and qualified Partner resources.
  7. Operational compliance, including timely follow-through and closure of TP-CAR actions.

Required Competencies:

  1. Able to act as a role model by consistently applying Philips behaviors and competencies.
  2. Strong strategic thinking and commercial mindset to define and execute business plans.
  3. Well-developed soft skills to build and maintain strategic relationships, influence stakeholders, and drive results.
  4. Ability to train, coach, and motivate Partners and their staff to enhance performance.
  5. Analytical skills to support Partner Account Managers in identifying risks and opportunities.
  6. Stakeholder management expertise, ensuring effective collaboration across internal and external teams.
  7. Knowledge of Philips processes, tools, legal, quality, and IT to ensure compliance and operational efficiency.

Why this role matters:

This position plays a crucial part in driving business growth, improving operational efficiency, and enhancing Partner relationships within the Philips organization.

To succeed in this role, you should have the following skills and experience:

  1. Preferred master's degree in business administration, medicine, engineering or other.
  2. 10+ years relevant professional experience in managing partners.
  3. Proven track record of creating and executing account plans towards sales objectives and delivering ambitious commercial targets. In-depth familiarity with CRM software.
  4. Analytical mindset, with the ability to leverage data and insights to drive decision-making.
  5. Strong leadership skills to achieve ambitious targets who acts as a role model for the Philips culture.
  6. Ability to build and nurture effective relationships within the matrix by developing strong cooperation with peers within the region, cross business, and cross function.
  7. Problem-solving skills. Able to find solutions to difficult or complex issues.
  8. Quality first and Patient Safety mindset.
  9. Excellent verbal and written communication and negotiation skills, with the ability to build rapport and credibility with senior-level stakeholders.
  10. Fluent in English and local language is a must.

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