
Client Services
5 days ago
We are seeking an experienced Client Services & Support Specialist to join our team at Sting Capital. As a key member of our client-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.
Key Responsibilities:- Account Planning & Strategy:
- Develop comprehensive account plans, identifying key customer needs, opportunities, and pain points.
- Collaborate with cross-functional teams to design and implement tailored solutions that meet client needs and achieve business objectives.
- Client Communication & Engagement:
- Establish and maintain strong relationships with key stakeholders, fostering trust and open dialogue to achieve shared goals.
- Develop and deliver compelling presentations, proposals, and reports to effectively communicate client value propositions.
- Issue Resolution & Escalation:
- Respond promptly to client inquiries, addressing concerns and resolving issues in a timely and effective manner.
- Escalate complex issues to senior leadership and internal teams as needed, collaborating to find mutually beneficial solutions.
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