Customer Experience Expert

7 days ago


Stockholm, Stockholm, Sweden Yabie AB Full time
Job Overview

We are looking for a skilled Support Agent to join our dynamic team at Yabie AB. The successful candidate will have experience working in a support function, with excellent communication and interpersonal skills. Strong technical skills and proficiency in CRM systems such as Salesforce are also essential.

As a Support Agent, you will be responsible for:

  • Responding to customer queries in a timely and accurate manner via email, phone, or chat.
  • Identifying customer needs and helping customers use specific features.
  • Analyzing and reporting product issues to the relevant teams.
  • Sharing feature requests and effective workarounds with colleagues.
  • Following up with customers to ensure their issues are resolved.
  • Gathering customer feedback and sharing it with the relevant teams.


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