Support Team Manager

4 days ago


Gothenburg, Västra Götaland, Sweden Freemelt AB Full time

We are seeking an experienced Support Team Manager to lead our support team at Freemelt AB. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and service delivery.

About the Role:
  • Develop and implement service strategies to enhance customer experience and business growth.
  • Lead and support the service team, managing escalated technical issues and guiding first-line technicians.
  • Ensure efficient and high-quality service delivery, optimizing processes for improved performance.
  • Foster strong customer relationships, address concerns, and drive customer satisfaction.
Key Skills and Qualifications:
  • Leadership and people management skills.
  • Strategic thinking and planning skills.
  • Ability to communicate complex ideas clearly and effectively.


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