
Technical Support Operations Manager
2 days ago
Cerve Holding AB is seeking a skilled and customer-focused Technical Support Operations Manager to join our Customer Success team. This role plays a critical part in delivering world-class service and support to our customers, setting up and maintaining long-term and profitable relationships.
Key Responsibilities:- Provide timely, professional support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues, escalating complex cases to the appropriate teams as needed.
- Collaborate closely with product and engineering teams to deliver immediate and effective solutions.
- Proactively follow up with customers to confirm issue resolution.
- Develop and maintain our Knowledge Hub, offering up-to-date resources and support materials.
- Conduct analysis and data reviews to identify trends and improve processes.
- Monitor and enhance customer satisfaction, including tracking and improving metrics like NPS.
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Support Operations Manager
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