SIEM Technology Support Manager

3 days ago


Gothenburg, Västra Götaland, Sweden HCL Technologies Sweden AB Full time

Job Summary:

The IT Service Assurance Expert will work as part of a SOC team to provide delivery support for customers. This role involves focusing on security operations principles and optimization with an emphasis on security incident and event monitoring (SIEM). Your key responsibilities will include leading presentations with technical fluency and answering customer questions in multiple areas of SOC/SIEM.

Main Responsibilities:

  1. Process Improvement: Suggest changes/improvements in existing operations to enhance technical capability within the team.
  2. Customer Engagement: Ensure time-bound and effective communication with the customer. Minimize customer complaints for direct customers.
  3. Technical Expertise: Continuously enhance skill set/expertise by acquiring knowledge/certification on new technology and products.
  4. Collaboration: Share knowledge and experience with peers and within the group.

Key Requirements:

Functional Skills:

  1. Primary Skills: Security Incident and Event Monitoring technology support. Security Operations Center experience in alert and incident response, SIEM deployment, administration, and architecture design.
  2. Secondary Skills: Regular expressions, field extraction rules, JSON and/or XML (XPath queries). Experience leading meetings and presentations for management and executive level personnel.


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