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Cybersecurity Operations Process Lead
3 days ago
Job Description:
This role involves working as part of a SOC team to provide delivery support for customers. You will focus on security operations principles and optimization with an emphasis on security incident and event monitoring (SIEM). Your primary responsibility will be to lead presentations with technical fluency and answer customer questions in multiple areas of SOC/SIEM.
Main Responsibilities:
- Strategic Planning: Ensure knowledge creation and documentation. Suggest changes/improvements in existing operations to enhance technical capability within the team.
- Customer Support: Incident management and change management. Ensure maximum customer satisfaction for direct customers. Ensure compliance to SLA's (Incident response, security alerts, reports availability, uptime). Minimize customer complaints for direct customers.
- Process Adherence: Ensure compliance to delivery schedules (reports, scheduled activity, etc). Ensure self-compliance to service quality and process adherence.
- Tech Expertise: Continuously enhance skill set/expertise by acquiring knowledge/certification on new technology and products. Share knowledge and experience with peers and within the group.
Key Requirements:
Functional Skills:
- Primary Skills: Participate in different meetings with application teams and other platforms. Collection of security/application data related to logs onboarding. Work with different platforms to complete the needed onboarding and compliance activities (CIM Data modeling).
- Secondary Skills: Microsoft Azure Security Center/Defender with Microsoft Sentinel and Log Analytics. Regular expressions, field extraction rules, JSON and/or XML (XPath queries). Experience leading meetings and presentations for management and executive level personnel.
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