Support Process Optimizer

3 days ago


Gothenburg, Västra Götaland, Sweden Visit Group Full time

Are you passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of others? Do you thrive in a fast-paced environment with a touch of day-to-day chaos?

About the Role

We're seeking a highly motivated and service-oriented individual to join our team as a Service Delivery Expert, where you will play a vital role in ensuring seamless service delivery and empowering our clients to achieve their goals.

Key Responsibilities
  1. Client Support: Provide responsive and high-quality customer service, addressing queries, resolving issues, and guiding clients through best practices for using our platform.
  2. Troubleshooting: Diagnose and resolve technical issues, escalating complex cases to the technical support or product teams as necessary.
  3. Product Expertise: Stay updated on product features and industry trends to serve as a subject matter expert for clients and internal teams.
  4. Feedback Loop: Collect client feedback on usability, functionality, and performance, providing actionable insights to the product and development teams.
  5. Cross-Functional Collaboration: Work with sales, account management, and development teams to understand client needs, relay issues, and ensure seamless service delivery.
Requirements

In order to succeed in this role, you will need:

  • Service-minded: You've worked in a service-oriented role, are proactive in engaging with customers, and are committed to delivering outstanding support, whether it's answering a quick question or resolving a complex issue.
  • Curious and Eager to Learn: You love learning new things and are genuinely passionate about travel and experiences, understanding what it means to deliver exceptional service in the tourism industry.
  • Technically Savvy: While you may not be an IT expert, you're confident and comfortable exploring tech solutions, willing to dive into problem-solving either on your own or by collaborating with developers.
  • Experienced in the Tourism Industry: Ready for the next step in your career, with set working hours (Monday through Friday).
  • Bilingual in Swedish and English: Fluent in both languages, allowing you to meet our customers' needs effectively.

Why Visit Group?

  • Dynamic Environment: Thrives in a fast-paced environment with a touch of day-to-day chaos.
  • Commitment to Improvement: Excited to create a more structured and efficient support process.
  • Positive Office Atmosphere: Enjoys helping customers while contributing to a positive office atmosphere.

We offer a range of solutions to help our customers succeed in the competitive tourism market, including property management systems, booking systems, ticketing and e-commerce platforms, and travel switches.

Our team of experts works tirelessly to ensure seamless service delivery, leveraging their knowledge and expertise to drive business success for our clients.



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