Customer Journey Optimization Specialist

3 days ago


Gothenburg, Västra Götaland, Sweden Airpelago Full time

As a Customer Journey Optimization Specialist at Airpelago, you will be responsible for designing and implementing processes and tools to enhance the SaaS business. You will analyze user data to gain insights into how the system is used and identify opportunities for optimization and further development.

Key qualifications include:

  • Technical education (minimum 3 years)
  • Experience working with SaaS services
  • Minimum 3 years of experience in customer success or customer support
  • Fluency in Swedish and English

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment


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