Journey Mapping Specialist

5 days ago


Gothenburg, Västra Götaland, Sweden Lowell Financial Ltd Full time
Drive Business Growth through Empathetic Customer Journeys

We are seeking a seasoned Customer Journey Manager to join our Nordic Customer Strategy team at Lowell Financial Ltd. In this pivotal role, you will develop and implement customer communication strategies that transform debt collection into a genuinely empathetic journey.

**Your Mission:**
* Design and execute customer communication plans that resonate with customers and drive business growth.
* Work collaboratively with cross-functional teams to ensure effective execution of customer communication strategies.
* Analyze customer data and provide actionable insights to inform decision-making and communication improvements.
* Foster strong relationships with stakeholders to ensure seamless alignment and delivery of customer communication goals.

**The Ideal Candidate:**
* Possesses a passion for understanding customer needs and preferences.
* Excels in analyzing data and drawing meaningful conclusions to inform decision-making.
* Thrives in collaborative environments and can navigate complex stakeholder dynamics effectively.
* Communicates ideas clearly and concisely, both verbally and in writing.
* Embraces a solution-oriented mindset and is eager to take on new challenges.

**What We Offer:**
* A unique opportunity to shape the future of customer communication at Lowell Financial Ltd.
* Collaborative and dynamic work environment with opportunities for growth and professional development.
* Competitive compensation package and benefits.

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