Customer Experience Strategist

5 days ago


Gothenburg, Västra Götaland, Sweden Lowell Financial Ltd Full time
Lowell Financial Ltd

**About the Role:**
As a Customer Journey Manager at Lowell Financial Ltd, you will play a crucial part in driving business growth by developing customer communication strategies that enhance the overall customer experience.

**Key Responsibilities:**
* Develop and implement customer communication strategies to improve customer engagement and satisfaction.
* Collaborate with stakeholders across Operations, Legal, and Communications/Marketing to ensure seamless execution of customer communication strategies.
* Map and analyze customer journeys using data and analytics, providing actionable insights to inform decision-making and communication improvements.
* Partner with the Collection Strategies function to align communication across touchpoints and ensure a cohesive customer experience.

**Requirements:**
* Experience in working in the collection industry or customer-facing roles is preferred.
* Proven track record in service development, communications, marketing, sociology, or comparable fields.
* Excellent verbal and written communications skills in both English and Swedish, with a keen interest in crafting compelling messaging and making complex concepts simple.
* Ability to plan and facilitate workshops, training sessions, or similar events.

**Preferred Qualifications:**
* Copywriting experience or background in content creation.
* Familiarity with customer journeys, service design, design thinking, communication, or marketing principles.
* Leadership experience or ability to lead projects and teams.
* Relevant studies or certifications.

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