Customer Experience Director

3 days ago


Gothenburg, Västra Götaland, Sweden Epico Full time
About the Role

We're seeking a Customer Experience Director to lead our digital product development efforts. As a key member of our team, you'll focus on delivering exceptional customer experiences through our digital products.

Key Responsibilities
  • Develop and execute a customer-centric approach to digital product development.
  • Conduct user research and usability testing to ensure customer-centric solutions.
  • Translate market opportunities into actionable strategies that drive digital innovation.
  • Create and maintain roadmaps in alignment with our company's overall portfolio.
  • Work closely with stakeholders to prioritize and deliver capabilities on time.
  • Lead requirements gathering, solution design, user story creation, and feature development.
Requirements
  • A relevant Bachelor's degree or equivalent experience.
  • Certification in digital product management.
  • Documented experience working in agile software environments.
  • Strong analytical, prioritization, and communication skills.
  • Experience in usability and customer-focused design.
  • A passion for creating impactful products that solve real-world challenges.


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