Customer Experience Lead

5 days ago


Gothenburg, Västra Götaland, Sweden Cerve Full time
About the Role
As a key member of our Customer Success team, you will establish world-class technical support, ensuring seamless communication and exceptional customer experience. Your responsibilities include:
  • Providing timely, professional support to customers via various channels.
  • Troubleshooting and resolving technical issues, escalating complex cases as needed.
  • Collaborating with product and engineering teams for immediate solutions.
  • Following up with customers on issue resolution.

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