Customer Service Optimization Expert

5 days ago


Gothenburg, Västra Götaland, Sweden Essity AB Full time
About the Role

We are looking for a talented Customer Service Optimization Expert to enhance our customer experience. As a key member of our team, you will analyze data to optimize logistics processes and identify areas for improvement.

You will develop strategic partnerships with key customers to drive customer logistics initiatives and projects. Your responsibilities will also include providing logistical input into key account plans, ensuring timely follow-up activities, and taking ownership of regional improvement projects.

In this role, you will work closely with cross-functional teams to implement process improvements, monitor KPIs, and analyze root causes of inefficiencies. You will also have the opportunity to contribute to the development of business cases and propose solutions to improve operational efficiency.

What We Offer
  • A collaborative and open work environment where you can grow professionally and make a positive impact.
  • The opportunity to work with a leading global hygiene and health company.
  • Competitive compensation and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a diverse team of professionals.


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