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Grafana Labs Support Engineer
1 week ago
We're on a mission to deliver exceptional support and service to our customers, and we need a skilled Support Engineer to join our team. As a Support Engineer, you'll be responsible for providing top-notch support to our customers, working closely with the Customer Experience team to resolve technical issues and deliver exceptional customer service.
The ideal candidate will have a passion for learning, a strong background in observability, and excellent communication skills. A willingness to collaborate with multiple Engineering teams and adapt to new technologies will also be essential in this role.
Key Accountabilities:- Managing customer cases and providing timely information via multiple channels
- Partnering with software developers to resolve issues and address bug fixes
- Contribution to internal knowledge base and team growth
