Technical Product Advocate

3 days ago


Gothenburg, Västra Götaland, Sweden Grafana Labs Full time
Driving Customer Success

The Grafana Labs' Solutions Engineering team plays a pivotal role in our growth by educating customers on our products and services. We share our expertise with customers through various means, including demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction.

A Solutions Engineer excels at understanding customer requirements, asking the right questions, and translating that information into effective solutions using Grafana Labs technology. They bridge the gap between our engineering teams, customers, and sales professionals.

Your Impact:
  • Collaborate with our Sales team to convey the value proposition, vision, and strategy of Grafana Labs to customers.
  • Own the technical engagement with customers and contribute to closing complex opportunities through advanced knowledge, technical skills, and credibility.
  • Deliver product and technical presentations to potential and existing customers.
  • Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape.
  • Drive product conversations based on customer needs and problems.
  • Contribute to creating documentation, blog posts, videos, knowledge base articles, and other public or private enablement materials with the team.
Key Requirements:
  • At least 5 years of technical pre-sales experience, preferably with Open Source technologies or in the Metrics/Monitoring space.
  • Ability to handle various and complex assignments, requiring strong judgment, collaboration, and leadership.
  • Excellent written and oral communication skills for collaborating with remote-first internal teams and worldwide customers.
  • Possess first-class articulation skills to convey our value proposition and technical advantages.
  • Loves solving technical challenges and thrives on bringing creative solutions to customers.
  • Has a technical mindset and desires continuous growth.
  • Must be located in Sweden.


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