Customer Loyalty Specialist

21 hours ago


Stockholm, Stockholm, Sweden American Express Full time

Become a vital part of the Centurion Engagement Team and contribute to delivering an unparalleled level of customer satisfaction. As a Relationship Builder, you will work closely with Card members to understand their needs and preferences, tailoring your approach to meet their individual requirements. By doing so, you will foster long-term relationships built on trust, empathy, and expertise.

America Express offers a supportive environment where you can grow and develop your skills. You will be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

What are the essential qualities for this role? A passion for building loyalty and long-term customer relationships, understanding of the current customer journey and its strengths and weaknesses, previous experience in customer service, complaint handling process and Lyyti is an advantage, creativity and fearlessness, strong ability to create long term relationships both internal and external, good listening skills to capture and understand customer, and even colleague needs, teamwork, positivity and agility in a constantly changing environment, outside in perspective putting the customer first and challenging the status quo, fast-paced environment ability to keep your cool and know how to prioritize, technical skills and ability to utilize several platforms and tools simultaneously.

Minimum Qualifications:
  • Great communication skills both verbal and in writing - English & Swedish. (Finnish and Norwegian language skills are considered as a big advantage, but not compulsory.)
  • Good listening skills to capture and understand customer, and even colleague needs.
  • Team player, stay positive and agile in a constantly changing environment to enable us to win as a team.
  • Strong technical skills and ability to utilize several platforms and tools simultaneously.


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