Retention and Engagement Specialist

11 hours ago


Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gruppe Full time

& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression.

We are seeking a highly motivated and experienced individual to join our team as a Retention and Engagement Specialist. The successful candidate will have a solid background in managing loyalty programs or CRM initiatives in consumer-facing industries and be able to develop and implement loyalty programs that drive customer engagement and retention.

Responsibilities
  • Develop and implement loyalty programs that drive customer engagement and retention.
  • Work closely with our tech teams to implement and test new features, ensuring the program's tech solution is effective and aligned with business needs.
  • Collaborate with cross-functional teams to ensure seamless delivery and integration of the loyalty program.

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