Loyalty and Customer Experience Specialist

15 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We are seeking a highly motivated individual to lead our loyalty program and drive customer engagement. As a key member of our team, you will be responsible for shaping the future of our loyalty program and collaborating across functions to achieve business goals.

Key Responsibilities:
  • Develop and execute strategies to enhance customer experience and drive loyalty.
  • Lead the execution of our loyalty program across multiple functions, ensuring seamless delivery and integration with Sales, Brand & Marketing, Tech, and Customer Service.
  • Collaborate with our tech teams to implement and test new features, ensuring the program's tech solution is effective and aligned with business needs.
  • Drive communication initiatives across teams to engage customers and internal stakeholders.
Requirements:
  • A solid background in managing loyalty programs or CRM initiatives in consumer-facing industries.
  • Natural ability to manage project initiatives with multiple stakeholders, ensuring timely delivery and seamless collaboration.
  • Self-starter with ownership of projects and courage to drive new ideas forward.
  • Sharp analytical skills, capable of interpreting data and transforming it into actionable insights.

In this role, you will have the opportunity to work with talented individuals across various functions, make meaningful decisions, and see your efforts directly impact the business.



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