Customer Engagement Lead

17 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We are looking for a results-driven professional to lead our loyalty program and drive customer retention. As a key member of our team, you will be responsible for developing and executing strategies to enhance customer experience and drive loyalty.

Key Objectives:
  • Develop a comprehensive loyalty program that aligns with business goals and meets customer needs.
  • Collaborate with our tech teams to implement and test new features, ensuring the program's tech solution is effective and aligned with business needs.
  • Drive communication initiatives across teams to engage customers and internal stakeholders.
Requirements:
  • A solid background in managing loyalty programs or CRM initiatives in consumer-facing industries.
  • Natural ability to manage project initiatives with multiple stakeholders, ensuring timely delivery and seamless collaboration.
  • Self-starter with ownership of projects and courage to drive new ideas forward.
  • Sharp analytical skills, capable of interpreting data and transforming it into actionable insights.

This is an exciting opportunity to join our team and contribute to the growth and success of our company.



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