Sales and Customer Engagement Leader

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Title: Sales and Customer Engagement Leader

TN Sweden is seeking an experienced Sales and Customer Engagement Leader to join our team. As a key member of our sales team, you will be responsible for developing and executing strategies to retain existing customers and increase revenue.

You will work closely with internal teams to understand client needs and preferences, developing strong relationships with customers and driving successful renewals, ensuring a strong revenue base for our organization.

Key Responsibilities:

  • Sales Strategy: Develop and execute a sales strategy for assigned Strategic accounts by building and executing a retail strategy.
  • Monthly Briefings: Provide a monthly briefing to the manager highlighting high-risk renewal accounts within the region and strategy/ideas to turnaround.
  • Client Services: Ensure excellent client services by working with the Product Training Specialist team and monitoring internal reports.
  • Renewal Cycle: Oversee the renewal cycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year.
  • New Sales Alignment: Align new sales with existing accounts to ensure maximum customer ROI with TN Sweden.
  • Client Insights: Know your customer including the development of good account understanding, business groups deriving value from our services, understanding the clients' business/industry, competitor solutions they are using, and the client's current and developing needs.
  • Internal Communications: Serve as a client conduit internally for feedback and competitive intelligence to TN Sweden's Product, Content & Marketing.
  • Revenue Performance: Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
  • Client Profile Management: Maintain accurate and appropriate client records within our systems.

Required Experience:

  • At least 3 years in customer engagement or sales.
  • Exceptional written and verbal communication skills.
  • Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
  • Excellent project management and organizational skills with a keen attention to detail.
  • Fluency in Swedish or any other Scandinavian languages is preferred.


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