Customer Engagement Manager

3 days ago


Stockholm, Stockholm, Sweden H&M Group Full time
Role Overview

The Global Loyalty & CRM Manager is a pivotal role that requires a dynamic individual to drive customer loyalty and engagement across the organization.

Key Responsibilities:

  1. Develop and execute a global loyalty strategy, aligning with business objectives and customer needs.
  2. Build and lead a high-performing team, ensuring clear roles and responsibilities.
  3. Analyze customer data to inform strategic decisions, leveraging segmentation and product category insights.
  4. Cultivate strong relationships with marketing and sales teams to ensure seamless execution and brand alignment.
  5. Collaborate with IT to develop future-proof solutions and maintain technical excellence.

About Us:

H&M Group is a global fashion company that values sustainability, inclusivity, and customer-centricity. We offer attractive benefits and development opportunities for our employees.

Your Benefits:

  • 25% Staff discount on all H&M Group brands.
  • H&M Incentive Program – HIP.


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