
Customer Partnership Lead
5 days ago
About the Job
We're seeking an experienced Customer Partnership Lead to drive business growth by building strong relationships with key customers.
This role involves delivering personalized account management, identifying customer needs, and providing tailored solutions from our extensive product portfolio.
The successful candidate will work closely with customers to achieve their goals while driving mutual success across multiple product categories.
Main Responsibilities
- Develop customized partnership plans that drive sales, gross margin, and profit targets for assigned customer portfolios.
- Engage with customers through face-to-face and virtual interactions to identify opportunities and provide tailored solutions.
- Cultivate long-term relationships with key decision-makers.
- Collaborate with internal teams, strategic suppliers, and support functions to deploy effective sales strategies.
- Leverage data insights from tools like Salesforce to inform business decisions and maintain customer confidentiality.
- Take ownership of customer commercial terms and pricing agreements within governance guidelines.
- Grow and manage assigned customer portfolios, representing RSGROUP with professionalism.
- Coordinate regularly with stakeholders to ensure consistency in strategy and execution.
Key Requirements
- Proven experience in a similar position, preferably in a multi-channel B2B environment.
- Strong understanding of MRO, OEM, and/or mechanical, electronic product knowledge and industry awareness.
- Excellent communication and interpersonal skills.
- Fully confident in mapping customers and uncovering their potential.
About Our Company
RSGROUP has been solving engineering problems for over 80 years, turning challenges into opportunities and making amazing things happen for a better world.
We offer a wide range of service and product solutions, sending out parcels every 2 seconds to over 130 countries, and providing a vast array of products to more than 1.2 million customers.
We're looking for people who share our values and are passionate about innovation and excellence. Come and join us – and we'll help you unleash your brilliance, so you do amazing things too.
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