Renewal Account Management Professional

5 hours ago


Stockholm, Stockholm, Sweden Servicenow Full time
Company Overview

At ServiceNow, our mission is to make the world work better for everyone. We strive to create innovative AI-enhanced technology that empowers organizations to find smarter, faster, and better ways to work.

We have a strong presence in over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to bring about transformative change.

Job Description
  • Partner with Field Sales to support renewal touch points with the customer.
  • Independently lead renewal processes as the primary point of contact, managing customer interactions without the direct involvement of an Account Executive.
  • Identify customer needs, demonstrating account management skills to guide renewal closure.
Required Skills and Qualifications
  • 3+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
  • Experience managing customer retention and adoption of a SaaS product for a territory.
  • Good customer management skills including sales, account management, and customer service.


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