SaaS Renewal Expert Lead

7 hours ago


Stockholm, Stockholm, Sweden Servicenow Full time
About the Role

We are seeking an experienced Renewal Account Manager to join our team. As a key player in our customer success strategy, you will be responsible for leading renewal processes, identifying customer needs, and developing tailored solutions to drive customer satisfaction and loyalty.

Responsibilities
  • Leverage your expertise in account management and sales to develop and execute renewal strategies that meet customer needs.
  • Partner with Field Sales to support renewal touch points and collaborate with cross-functional teams to ensure seamless customer experiences.
  • Apply your knowledge of ServiceNow licensing models to guide renewal discussions and drive business growth.
  • Analyze customer health metrics to identify potential risks and develop mitigation strategies to protect revenue streams.
Qualifications
  • Minimum of 3 years of experience in Renewal Account Management or Customer Success capacity.
  • Proven track record of managing customer retention and adoption of SaaS products within a territory.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Demonstrated ability to work autonomously and lead high-performing teams.
  • Familiarity with ServiceNow's SaaS model and enterprise software preferred.
  • Fluency in Norwegian and Swedish languages.


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