Renewable Energy System Manager

4 hours ago


Stockholm, Stockholm, Sweden Sigenergy Full time

Service and Solution Manager Lead

Sigenergy seeks a highly experienced Service and Solution Manager Lead to join our team. As a senior member of our organization, you will be responsible for leading our service and solution management team. Your primary goal will be to ensure that our customers receive exceptional service and support throughout the lifecycle of our products.

This role involves:

1. Strategic Service Process Development
  1. You will collaborate with local colleagues and HQ to develop strategic processes in the service area.
  2. You will provide expert-level guidance and support to installers and wholesalers via phone and email, prioritizing fast and uncomplicated support.
  3. In cases where necessary, you may conduct on-site repairs or offer support during initial commissioning.
2. Customer Satisfaction and Retention
  1. Customer satisfaction is paramount to the success of the company.
  2. You will establish direct communication with customers, identify potential issues, and resolve them professionally.
3. Team Leadership and Development
  1. You will lead and manage a team of service and solution managers.
  2. You will plan and lead training sessions for employees, customers, and partners both online and face-to-face.
  3. Topics may include installation, maintenance, safety guidelines, and technical aspects of storage systems and inverters.
4. Performance Monitoring and Reporting
  1. You will monitor performance and analyze ongoing processes.
  2. KPIs will help recognize potential areas for improvement.
  3. You will prepare reports on service department activities and share them with your supervisor.

Key Requirements:

  1. Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field; Master's degree preferred.
  2. Minimum 10 years of experience in the PV solar & ESS industry, focusing on solution design and project management.
  3. Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
  4. Proven experience in customer care, service strategy development, and technical support.
  5. Excellent project management skills with a track record of delivering complex projects successfully.
  6. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
  7. Ability to work independently and as part of a team in a fast-paced environment.
  8. Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
  9. Fluency in English; proficiency in Swedish and/or German is a plus.
  10. Willingness to travel domestically and internationally as required.


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