Sales Operations Specialist
3 days ago
Job Description - Sales Operations Specialist (Northern Europe) (219422)
Job PostingMar 26, 2025, 4:12:18 PM
Primary LocationStockholm - ARN
Unposting DateApr 2, 2025, 8:59:00 PM
DescriptionAbout the job
Qatar Airways (QR) have embarked on an exciting journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Specialist (Manager) to be located in Sweden. Can you cooperate with various stakeholders in an international environment? Are you a leader with an efficiency-oriented mindset and strong commercial skills? Do you feel joy when succeeding in a dynamic and fast-moving environment? This may be the perfect role for you.
Based at our office in Stockholm, you will manage the Sales Operations function for Northern Europe (Sweden, Finland, Norway, Denmark, Poland) including the Group Sales function and a team of Sales Operations Coordinators based locally and remotely throughout the region, ensuring effective back-office support to the Sales teams, service to the trade partners and the achievement of Group Sales revenue targets.
Specific Accountabilities Include- Responsible for driving and implementing the sales operations strategy in collaboration with the regional management team. Responsible for the delivery of Group Sales revenue target.
- Manage the Sales Operations Function with responsibility for Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Develop and manage Sales Operations performance reports.
- Recommend and lead continuous improvement initiatives in sales processes with a focus on customer value through customer feedback both external and internal.
- Provide direction and external insight to ensure the continuous development of the performance metrics to drive data-driven decision-making that will be used consistently within the region.
- Regularly evaluate the team's objectives, plans, procedures, and practices, and make appropriate changes if needed.
Qualifications - External
• Minimum 4 years of commercial and operational managerial experience within Travel/Aviation/hospitality.
• Exceptional knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDS).
• Strong problem-solving capability, efficiency-oriented mindset, and continuous improvement mindset.
• Proven experience managing a team. Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
• Excellent relationship building and communication skills.
• Fluency in English (written and spoken) is essential for this role. Fluency in one of the Scandinavian languages is ideal but not essential.
You must also have the current legal right to live and work in Sweden to be considered.
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