Enterprise Activation Manager

2 days ago

Stockholm, Stockholm, Sweden Storykit Full time

Founded in 2018 in Stockholm, we are on a mission to radically improve the experience of telling stories for businesses and organisations all around the world. We are building the world's best automated storytelling platform, giving our users the tools, the insights and the community they need to succeed in their storytelling.

We are constantly adding fantastic customers of all sizes and forms, alongside new amazing colleagues. Now we are looking for an Enterprise Activation Manager to join our Enterprise Team, where tool implementation, creative development and in general handling the activity and success of our largest accounts in Storykit is key.

As an Enterprise Activation Manager, you will oversee the onboarding and implementation of Storykit for our largest accounts, guiding clients in optimizing automated workflows for maximum ROI. Your role includes managing projects with Account Managers, handling creative integration, training, use case identification, and template development. You will also work to prevent churn, take active part in winback efforts, lead creative workshops, and develop content strategies that enhance customer value. As a Storykit expert, you will collaborate with internal teams—Marketing, Sales Development, Sales, and Customer Success—to refine processes and drive success for both clients and Storykit.

Who are we looking for?

We are looking for someone who is passionate about helping customers realize value with Storykit. This is a person who will go the extra mile to make clients successful, save cost, and achieve amazing creative, customized and automated results on our platform. Someone who loves qualitative and quantitative video output and to implement the best automated, ROI driven, use cases possible for each client.

Commercial understanding is most likely already your middle name, service runs in your blood, and a "complex and creative project" only sounds like a fun challenge for you. You are a social person who doesn't fear leading meetings throughout the onboarding process as well as leading workshops with more established clients. You will work very closely with multiple clients where you will have a shared ownership together with Key Account Managers. Your main focus will always be to optimize the usage and activity of Storykit on each client.

Previously, you have most likely been in a client-facing role in a creative agency, at a SaaS company or similar, maybe as an Enterprise Executive, Customer Success Manager, Project Manager or Production Manager. No matter what, you are ready and eager to deal with customers on a daily basis, run complex creative projects and take your creative self one step further into your work life.

Profile

  • Passionate about building long lasting client relationships through real value.
  • Passionate about storytelling, social media and video. And if not, a willingness to learn more within that area.
  • Driven by making customers shine, in video.
  • Very service minded, to colleagues and customers alike.
  • Socially skilled and comfortable with owning the agenda both on the digital and physical stage.
  • An interest in building long-term lasting processes for scalable and automated customer experiences.
  • Commercially minded - interested in the business and what makes it tick.
  • Highly ambitious, a person that does not easily settle.
  • Independent, trustworthy, and reliable.

Qualifications

  • A relevant academic background within communications, Customer Success, project management or similar.
  • 3+ years experience in client facing roles, preferably within a creative field such as a creative agency, media company, or another rapidly growing SaaS company.
  • Solid experience in running projects that are complex within a client organization as well as working in cross functional teams.
  • Excellent verbal and written skills in English and Swedish.

What can you expect from us?

At Storykit you can expect a challenging and ambitious but safe and pleasant environment. You will have high goals but yet good support, ambitious training and very clear expectations to achieve them. As part of our Enterprise Activation team, you'll have the opportunity to take on more creative challenges—perfect for those with a curious mindset. You will work in a wonderful team, and with generous conditions.

Join the fun

We have our HQ in central Stockholm and currently we have an "office first" policy, but with some flexibility of course. We interview candidates on an ongoing basis, so don't wait to apply

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

#J-18808-Ljbffr

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