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Customer Solution Leader
4 days ago
About the Role:
We are seeking a Customer Solution Leader to spearhead customized IoT solutions for external customers. This position involves overseeing the implementation of tailored solutions, driving engagement, and evaluating results with customers.
The ideal candidate will possess a strong drive for results, excellent communication and project management skills, and experience working with customer implementation projects. They should be passionate about IoT and solving customer problems with a strong business focus.
The Customer Solution Leader will be responsible for:
- Supporting IoT Sales to grow sales and establish/maintain market leadership within IoT
- Collecting stakeholders to evaluate, plan, and develop solutions that meet customer needs
- Translating customer requirements into technical specifications
- Defining solution concepts and iterating them with customers, internal stakeholders, and partners
- Leading customer projects with structure and creating relevant documentation
- Assembling and managing virtual teams to onboard customers to our IoT services
- Training customers on using our services efficiently
- Managing complex IoT bids and ensuring successful project delivery
The successful candidate will be technically savvy, result-oriented, flexible, and a team player. They should have experience working with long-term external customer relations, cloud solutions, and SaaS, as well as a basic understanding of telecom operations and business.
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