Customer Excellence Director Nordic

5 days ago


Solna Municipality, Sweden Telenor Sverige AB Full time
Customer Excellence Director Nordic

We are seeking a reflective leader to drive customer excellence across the Nordic region. If you have a growth mindset, strong commercial and financial acumen, and a deep understanding of the telecommunications industry, this role is perfect for you.

This role requires a forward-thinking individual who can foster a unified customer experience focus across different business units.

Key Responsibilities:

  • Develop and implement a Nordic vision and plan for customer experience with senior leaders
  • Track and improve customer experience must-win-battles and initiatives across Business Units (BU)
  • Lead strategic projects across the Nordic markets, identifying top customer-centric initiatives
  • Enhance customer experience performance transparency and carry out communication activities to drive engagement
  • Ensure sharing of best practices across BUs, both in CX domain and other strategic areas

About Our Organisation:

Telenor Nordics is a leader in driving new services and modernising our technology domain through sunsetting of legacy technology, exploring new ways of working and partnerships.



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