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Customer Excellence Director Nordic
5 days ago
We are seeking a reflective leader to drive customer excellence across the Nordic region. If you have a growth mindset, strong commercial and financial acumen, and a deep understanding of the telecommunications industry, this role is perfect for you.
This role requires a forward-thinking individual who can foster a unified customer experience focus across different business units.
Key Responsibilities:
- Develop and implement a Nordic vision and plan for customer experience with senior leaders
- Track and improve customer experience must-win-battles and initiatives across Business Units (BU)
- Lead strategic projects across the Nordic markets, identifying top customer-centric initiatives
- Enhance customer experience performance transparency and carry out communication activities to drive engagement
- Ensure sharing of best practices across BUs, both in CX domain and other strategic areas
About Our Organisation:
Telenor Nordics is a leader in driving new services and modernising our technology domain through sunsetting of legacy technology, exploring new ways of working and partnerships.
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