
Customer Experience Director
6 days ago
We are seeking a Customer Experience Director to lead our customer experience strategy and drive business results at & Other Stories. As a key member of our leadership team, you will play a critical role in shaping the customer experience and driving sales growth.
Key Responsibilities:
- Develop and implement customer experience strategies to drive loyalty and retention
- Analyse customer feedback and behaviour to inform product development and marketing initiatives
- Work closely with cross-functional teams to ensure seamless execution of customer-centric initiatives
- Monitor and report on customer experience metrics to drive continuous improvement
To be successful in this role, you will have:
Essential Skills and Qualifications:
- Proven experience in customer experience management, with a strong track record of driving customer satisfaction and loyalty
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Strong leadership and communication skills, with the ability to build strong relationships with colleagues, customers and stakeholders
- Experience in managing multiple projects simultaneously and prioritising tasks effectively
Past Achievements:
- A proven track record of improving customer satisfaction and loyalty metrics
- Experience in developing and implementing customer experience strategies that drive business results
- The ability to work collaboratively with colleagues and stakeholders across the organisation
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