Senior Customer Experience Leader

5 days ago


Solna Municipality, Sweden Telenor Sverige AB Full time
Senior Customer Experience Leader

We are looking for an experienced leader to lead our customer experience efforts across the Nordic region. If you have a strong commercial and financial acumen and a growth mindset, this role is perfect for you.

This role requires a natural leader who can build strong cross-country collaboration and motivate teams to achieve excellent results.

Requirements:

  • Master's Degree in Management, Economics, Finance, Business, Engineering or similar fields
  • Several years of experience in strategic analysis, business development, or equivalent roles at a consulting firm, or within an internal corporate function
  • Deep understanding of the telecommunications industry and operational experience from commercial roles
  • Technical skills including Generative AI to enhance customer journeys
  • Strong leadership experience with proven results in implementing initiatives
  • Business case, financial, and analytical skills
  • Strong interpersonal and organisational skills

About Us:

Telenor Nordics serves 10 million customers and society at large in Denmark, Sweden, Finland and Norway with services vital for our everyday digital life.



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