Service Excellence Leader

5 days ago


Solna Municipality, Sweden Fortum Full time

As a Service Excellence Leader, you will play a vital role in driving customer satisfaction and loyalty at Fortum. This role involves leading our customer service team, mentoring team members, and implementing process improvements to enhance efficiency and customer satisfaction.

About the Role

Your key responsibilities include:

  1. Customer Experience: Ensuring that every customer interaction is exceptional and meets or exceeds customer expectations.
  2. Team Management: Leading and guiding team members to achieve high performance and meet organizational objectives.
  3. Process Improvement: Identifying opportunities to enhance efficiency and customer satisfaction by implementing process improvements.
  4. Culture Building: Fostering a positive and collaborative work environment that encourages teamwork and open communication.

About You

To succeed in this role, you should have:

  • A proven track record of team management experience within a contact center environment.
  • Strong leadership skills to inspire and guide the team towards achieving high performance.
  • Excellent communication skills for effective interaction with both team members and customers.
  • Good organizational skills to manage time, resources, and tasks efficiently.


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