Customer Service Manager

2 days ago


Sundbyberg Municipality, Sweden Fortum Corporation Full time
Job Summary

We are currently seeking an experienced Customer Service Team Leader to lead and supervise a team of approximately 10 customer advisors.

This role involves overseeing daily operations, driving high performance, and ensuring adherence to company policies and service standards.

The successful candidate will have strong leadership skills, excellent communication skills, and good organizational skills to manage resources effectively.

Main Responsibilities:

  1. Overseeing daily operations to meet organizational goals.
  2. Mentoring and guiding team members to achieve high performance.
  3. Implementing process improvements to enhance efficiency and customer satisfaction.
  4. Providing ongoing coaching and training to team members.

Requirements

  • Proven experience in team management within a contact center environment.
  • Strong leadership skills with the ability to motivate a team to achieve high performance.
  • Excellent communication skills for effective interaction with team members and customers.
  • Organizational skills to manage time, resources, and tasks efficiently.


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