Head of Customer Services

3 days ago


Solna Municipality, Sweden TN Sweden Full time

Position Description

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We are seeking an experienced logistics professional to lead our Customer Logistics team at TN Sweden. As a key member of our logistics management team, you will play a critical role in developing and implementing strategies to drive business growth through improved customer satisfaction and loyalty.

Key Accountabilities

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  • Lead a team of 25 Customer Logistics professionals, providing coaching and development opportunities to drive success.
  • Collaborate with cross-functional teams to identify and prioritize business opportunities, ensuring alignment with company goals and objectives.
  • Develop and maintain strong relationships with customers, stakeholders, and partners to drive business growth and improve customer satisfaction.
  • Implement process improvements and optimize logistics operations to reduce costs and improve efficiency.

Skills and Qualifications

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To succeed in this role, you will require a university degree and significant experience in logistics, supply chain management, or a related field. Strong leadership and interpersonal skills, as well as expertise in strategic planning and execution, are essential. Fluency in Swedish and English is also required.



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