Medical Devices Service Engineer

6 days ago


Solna Municipality, Sweden Abbott Laboratories Full time

We are looking for a skilled Technical Service Specialist to join our team at Abbott Laboratories. In this role, you will be responsible for providing technical support and service to our customers across the Nordics region.

Company Overview

Abbott Laboratories is a global healthcare company that is committed to improving people's lives through the development of innovative healthcare solutions. Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that.

Our Solutions:

  • We provide a range of diagnostic products and services that help healthcare professionals diagnose and treat diseases
  • Our test results are often the 'start' button for patient care decision-making – influencing 70% of critical healthcare decisions for millions of people worldwide

The Role:

  • Schedule and perform planned maintenance activities
  • Troubleshoot technical problems and perform hardware and software upgrades
  • Assist with instrument installations and deinstallations
  • Provide phone support to customers and first-line service to Abbott Ambassadors
  • Identify customer needs, propose solutions, and resolve problems
  • Provide service reports and documentation to the customer after service
  • Maintain a high level of customer satisfaction and accountability

Requirements:

  • Bachelor's degree or equivalent experience required
  • A degree in medical, electrical, mechanical, or medical technology is preferred
  • Experience in establishing a 'Best in Class' Customer Support with a focus on continuous improvement and KPIs
  • Strong analytical, technical, and innovative skills
  • Excellent organizational and administrative abilities
  • Results-oriented with a strong attention to detail and quality
  • Ability to assimilate technical information and drive resolution of issues
  • Proficiency in using analytical tools and software

What We Offer:

  • A varied, challenging, and international position in a dynamic and pleasant working environment
  • Excellent primary and secondary benefits
  • A positive working atmosphere
  • A personal growth plan


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